Case Study

Enterprise Pricing Platform for Foodservice Distribution

Modernizing pricing governance across suppliers, products, and member organizations—without operational disruption

The Context

A European foodservice distribution group operating across multiple member organizations was managing:

  • supplier data from fragmented sources
  • pricing across thousands of SKUs
  • promotions, rebates, and tiered pricing structures
  • coordination across distributors and buying-group members

The system had evolved organically—without a centralized control layer.

Where the System Was Breaking

The issue was not "pricing tools."

It was lack of structured control across the pricing lifecycle:

Supplier data arrived in inconsistent formats

No normalization layer to standardize incoming data

Pricing updates required manual coordination

Cross-team workflows handled through email and spreadsheets

Promotions difficult to schedule consistently

No validation or rollout consistency across member sites

No clear ownership or approval workflow

Unclear accountability for pricing changes and decisions

Limited auditability

Difficult to trace who changed what and when

Multi-entity coordination introduced inconsistencies

Pricing drift across member organizations

This created:

pricing drift

delayed promotions

operational bottlenecks

growing risk as scale increased

Why Pricing Governance Is Hard in Distribution Systems

Pricing is not a single system.

It sits across:

supplier feeds
product catalogs
promotion engines
ERP integrations
member-specific rules

Any change must propagate across:

multiple organizations

multiple channels

multiple timelines

Without structure, the system becomes:

→ fragile→ inconsistent→ dependent on manual work

Our Approach

We did not replace the system.

We introduced a structured pricing control layer that could integrate with existing systems while stabilizing operations.

The focus was:

  • Control before expansion

    Stabilize what exists before adding capabilities

  • Structure before automation

    Make workflows explicit and governed

  • Incremental rollout without disruption

    Phase delivery to avoid operational risk

What We Built

A centralized pricing and governance platform acting as the control layer

Supplier Data Layer

  • ingestion from APIs, FTP, CSV, XML, JSON
  • normalization and validation pipelines

Pricing Engine

  • Tiered pricing
  • Customer-specific rules
  • Timeline-based changes
  • Promotion scheduling

Workflow & Governance

  • Approval states
  • Role based access
  • Change tracking and audit logs

Distribution Layer

  • Real-time synchronization to member sites
  • Webhook + event-driven propagation

Identity & Access

  • Keycloak SSO
  • Role segmentation for suppliers, associates and members

How It Was Delivered

1

phased rollout across components

Each system layer introduced incrementally with validation before moving forward

2

no disruption to live pricing operations

Parallel systems maintained during transition to prevent operational interruption

3

gradual migration from manual workflows

User adoption managed through staged onboarding and training

4

parallel validation before switching control

Dual-run validation to ensure accuracy before cutting over to new system

Outcomes

80%

reduction in manual pricing preparation

5+ days → under 1 day

95%

reduction in pricing errors across sites

Eliminated pricing drift and inconsistencies

50%

faster promotion rollout

Consistent scheduling and validation

10,000+

products synchronized in real-time

Across multiple member organizations

What This Demonstrates

This project was not about building a pricing tool.

It was about:

restoring control in a fragmented system

Bringing structure to pricing operations that had evolved organically without governance

making workflows explicit and governed

Replacing implicit, manual processes with traceable, auditable workflows

enabling consistency across distributed entities

Synchronizing pricing across multiple member organizations in real-time

reducing operational risk while scaling

Building stability into the system before adding more complexity

Relevant For

This approach applies to organizations operating in similar environments:

foodservice buying groups

Multi-entity coordination with complex supplier relationships

wholesale distributors

High SKU volumes with dynamic pricing requirements

multi-entity commerce platforms

Distributed organizations requiring centralized pricing governance

complex supplier integrations

Organizations managing fragmented supplier data sources

multi-channel pricing management

Platforms requiring consistency across multiple channels or entities

Start With a Structured Assessment

If your pricing operations are:

fragmented across systemsdependent on manual workflowsdifficult to control or audit

Start with a SaaS Modernization & Cloud Readiness Audit.